Reviewli LLC ("Reviewli," "we," "us," or "our") operates the Reviewli platform, which provides AI-powered review response automation and Google Business Profile management tools for local businesses. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website at reviewli.io and our services (collectively, the "Service").
Please read this policy carefully. By accessing or using the Service, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use the Service.
We collect information you provide directly when you:
When you use the Service, we automatically collect:
With your explicit authorization via Google OAuth, we access:
We access only the minimum scopes required to deliver the Service. See Section 3 for our full Google API data use disclosure.
Customer review content — including reviewer display names and review text — is publicly available information that Reviewli accesses through the Google Business Profile API on your behalf. Reviewli does not independently collect or solicit this data from reviewers. Reviewers are not users of the Reviewli Service and have not provided their information to us directly. We access reviewer data solely to display it in your dashboard, generate AI response drafts, and provide analytics about your review activity. We do not use reviewer data for advertising or any purpose unrelated to the Service.
We request only the Google API scopes necessary to operate the Service:
https://www.googleapis.com/auth/business.manage — to read reviews, post responses, and manage GBP postsWe do not request access to your Gmail, Google Drive, Google Contacts, or any other Google services beyond what is listed above.
Data obtained from Google APIs is used solely to:
We do not:
Google OAuth tokens are stored in encrypted form. You may revoke Reviewli's access to your Google account at any time by visiting your Google Account permissions page or by contacting us at hello@reviewli.io. Upon revocation, we will cease accessing your Google data and will delete stored tokens within 30 days.
We use the information we collect to:
We do not use your review content or customer data to train AI models for any purpose other than generating responses for your account.
We do not sell, trade, or rent your personal information. We may share your information only in the following circumstances:
We work with trusted third-party service providers who assist in operating our platform. These providers have access to your information only to perform services on our behalf and are contractually obligated to protect it. Current providers include:
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect the rights, property, or safety of Reviewli, our users, or the public.
In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred. We will notify you via email and/or a prominent notice on our website prior to any such transfer.
We use the following cookies:
We do not use advertising cookies, retargeting pixels, analytics tracking cookies, third-party tracking technologies, or cross-site behavioral tracking of any kind.
You can control cookies through your browser settings. Disabling session cookies will prevent you from logging in to the Service.
We retain your information for as long as your account is active or as needed to provide the Service. Specifically:
You may request early deletion of your data at any time. See Section 9 for your rights.
We take the security of your data seriously and implement appropriate technical and organizational measures, including:
No method of transmission over the internet or electronic storage is 100% secure. If you believe your account has been compromised, contact us immediately at hello@reviewli.io.
Depending on your location, you may have the following rights regarding your personal information:
To exercise any of these rights, email us at privacy@reviewli.io with the subject line "Privacy Request." We will respond within 30 days. Upon verified deletion requests, all personal data is removed within 30 days (except data we are required to retain by law, such as billing records). We may need to verify your identity before processing your request.
If you are located in the European Economic Area or United Kingdom, you have the right to lodge a complaint with your local data protection supervisory authority.
If you are located in the European Economic Area (EEA) or United Kingdom, the following applies in addition to the rights listed above:
If you are a California resident, the California Consumer Privacy Act (CCPA) as amended by the CPRA provides you with additional rights:
To submit a CCPA request, email privacy@reviewli.io with the subject line "CCPA Request." We will respond within 45 days as required by applicable law.
The Service is intended for business use by adults. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, please contact us at hello@reviewli.io and we will delete it promptly.
We may update this Privacy Policy from time to time. When we make material changes, we will:
Continued use of the Service after the effective date of any changes constitutes your acceptance of the updated policy.
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
We aim to respond to all privacy inquiries within 5 business days. For GDPR or CCPA formal requests, we respond within the legally required timeframes (30 days for GDPR; 45 days for CCPA).