These Terms of Service ("Terms") constitute a legally binding agreement between you ("Customer," "you," or "your") and Reviewli LLC, a Wyoming limited liability company ("Reviewli," "we," "us," or "our"), governing your use of the Reviewli platform, website at reviewli.io, and all related services (collectively, the "Service").
By creating an account, joining our waitlist, or otherwise accessing the Service, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you are using the Service on behalf of a business entity, you represent that you have the authority to bind that entity to these Terms.
If you do not agree to these Terms, do not use the Service.
Reviewli provides software-as-a-service tools designed to help local businesses:
The Service requires a valid Google Business Profile and your authorization via Google OAuth. The Service is provided on a subscription basis as described in Section 4.
You must be at least 18 years of age and capable of forming a binding contract to use the Service. The Service is intended for business use, not personal or consumer use.
You agree to provide accurate, complete, and current information during registration and to keep your account information updated. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
Notify us immediately at hello@reviewli.io if you suspect unauthorized access to your account. We are not liable for any loss or damage arising from unauthorized account access due to your failure to maintain credential security.
Each subscription covers one business entity. You may not share accounts across unrelated businesses without purchasing additional subscriptions.
Reviewli offers the following subscription tiers, billed monthly:
We may introduce additional plans, features, or pricing tiers. Changes to plan pricing will be communicated with at least 30 days' notice to existing subscribers.
Subscriptions are billed monthly in advance on the date you first subscribe (the "billing date"). Payments are processed by Stripe. By subscribing, you authorize us to charge your designated payment method on each billing date until you cancel.
If a payment fails, we will attempt to retry the charge and notify you by email. If payment is not resolved within 7 days, your account may be suspended. Access is restored upon successful payment.
You may upgrade your plan at any time; the prorated difference will be charged immediately. Downgrades take effect at the start of the next billing cycle; no partial refunds are issued for the current period when downgrading.
Subscription fees do not include applicable taxes. You are responsible for all taxes, levies, or duties imposed by taxing authorities applicable to your use of the Service.
The 30-day money-back guarantee applies to:
To request a refund, email hello@reviewli.io with the subject line "Refund Request" and include your account email address. Approved refunds are processed within 5–10 business days and credited to your original payment method.
After the 30-day guarantee period, all subscription fees are non-refundable. Cancellation stops future billing but does not entitle you to a refund for the current or any prior billing period.
You may cancel your subscription at any time through your account settings or by contacting us. Upon cancellation, your access to the Service continues through the end of the current billing period. No partial-month refunds are issued.
You may use the Service solely for lawful business purposes in accordance with these Terms and all applicable laws and regulations.
You agree not to use the Service to:
You are solely responsible for all review responses, GBP posts, and other content posted to your Google Business Profile through the Service, whether AI-generated or manually entered. We are not responsible for the accuracy, completeness, or compliance of such content with applicable laws or platform policies. You are encouraged to review AI-generated drafts before publishing.
You must comply with Google's Terms of Service and Google Business Profile policies at all times. Violation of Google's policies may result in suspension of your Google Business Profile; Reviewli is not responsible for such outcomes.
The Service integrates with Google APIs to access and manage your Google Business Profile. By using the Service, you authorize Reviewli to act as your agent for the purposes described in these Terms and our Privacy Policy.
Your use of Google services through Reviewli is subject to Google's Terms of Service, available at policies.google.com/terms. Reviewli is not affiliated with, endorsed by, or sponsored by Google.
We are not responsible for any changes to Google APIs, Google Business Profile features, or Google's policies that may affect the functionality of the Service. We will make commercially reasonable efforts to maintain compatibility but cannot guarantee uninterrupted access to any third-party service.
The Service uses artificial intelligence to generate draft review responses and GBP posts. Reviewli is a technology tool, not the publisher of any content posted to your Google Business Profile. All review responses and posts published through the Service are posted on your behalf, as your agent acting under your authorization. You — the business owner or authorized account holder — are the publisher and bear full legal responsibility for all content published to your Google Business Profile through the Service, whether you manually approved it or enabled auto-post.
AI-generated content may contain inaccuracies, inappropriate language, or content that does not meet your standards. You are responsible for reviewing AI-generated drafts before enabling auto-post or approving responses for publication.
We make no warranty that AI-generated responses will be accurate, appropriate, effective, or compliant with any laws or platform policies. The quality and appropriateness of AI output depends on the input data and is subject to the inherent limitations of AI technology.
Subject to these Terms and applicable law, you retain ownership of and responsibility for the final review responses and posts published through your account. Reviewli does not claim ownership of AI-generated content created for your account.
Reviewli's AI is designed and instructed not to fabricate offers, discounts, promotions, pricing commitments, or other representations on behalf of your business that were not present in the original review context or your configured brand voice settings. However, AI output is inherently probabilistic and may on occasion produce unexpected results.
You are responsible for reviewing and approving AI-generated responses before they are published. If you enable the auto-post feature, you do so at your sole discretion and expressly acknowledge that responses will be posted to your Google Business Profile without per-response manual review. Reviewli is not liable for auto-posted content that contains inaccuracies, unintended commitments, or content that does not meet your standards or applicable legal requirements.
The Service, including all software, algorithms, designs, text, graphics, interfaces, and underlying technology, is owned by Reviewli LLC and protected by intellectual property laws. These Terms do not grant you any rights in the Service other than a limited, non-exclusive, non-transferable license to use the Service for its intended purpose during your subscription.
You retain ownership of your business data, review content, and any customizations you make to brand voice settings. You grant Reviewli a limited license to use your content solely to provide the Service.
If you provide us with feedback, suggestions, or ideas about the Service, you grant us a royalty-free, perpetual, irrevocable license to use such feedback for any purpose without obligation to you.
We handle your data in accordance with our Privacy Policy. We will maintain reasonable confidentiality measures to protect your business information and will not disclose it to third parties except as described in our Privacy Policy.
You acknowledge that the Service is provided over the internet and that no transmission or storage is completely secure. You are responsible for maintaining appropriate security practices within your own systems.
For the purposes of applicable data protection laws (including the GDPR where applicable): you are the data controller with respect to personal data relating to your customers, reviewers, and employees that is processed through the Service; Reviewli is the data processor, acting solely on your instructions as described in these Terms and our Privacy Policy. We process such data only to provide the Service and do not use it for any independent purpose. Where required by applicable law, we are prepared to enter into a Data Processing Agreement (DPA) upon request — contact us at hello@reviewli.io.
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, REVIEWLI DISCLAIMS ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.
We do not warrant that: (a) the Service will be uninterrupted, error-free, or secure; (b) any content generated by the Service is accurate, complete, or appropriate; (c) the Service will produce any particular business outcome, including improvement in search rankings, review response rates, or customer sentiment.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL REVIEWLI LLC, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, BUSINESS INTERRUPTION, OR COST OF SUBSTITUTE SERVICES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE SERVICE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL REVIEWLI'S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE EXCEED THE GREATER OF: (A) THE TOTAL FEES PAID BY YOU TO REVIEWLI IN THE THREE (3) MONTHS PRECEDING THE CLAIM; OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for incidental or consequential damages, so some of the above limitations may not apply to you.
You agree to indemnify, defend, and hold harmless Reviewli LLC and its officers, directors, employees, agents, and licensors from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:
You may cancel your subscription and terminate these Terms at any time through your account settings or by contacting us. Your access continues through the end of the current billing period.
We may suspend or terminate your access to the Service immediately, without notice, if you: (a) violate these Terms; (b) engage in fraudulent or illegal activity; (c) fail to pay amounts due after reasonable notice; or (d) pose a risk to the security or integrity of the Service or other users.
We may also terminate the Service entirely upon 60 days' written notice to subscribers.
Upon termination: (a) your license to use the Service ends immediately; (b) we will delete your data in accordance with our Privacy Policy; (c) provisions of these Terms that by their nature should survive termination will survive, including intellectual property, disclaimers, limitation of liability, and dispute resolution provisions.
Before initiating any formal dispute, you agree to contact us at hello@reviewli.io to attempt to resolve the dispute informally. We will use good faith efforts to resolve your concern within 30 days.
If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Service (excluding claims for injunctive relief to protect intellectual property) will be resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules. The arbitration will be conducted in Wyoming or remotely, in English. The arbitrator's decision will be final and binding and may be entered as a judgment in any court of competent jurisdiction.
YOU AND REVIEWLI AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING.
Either party may seek emergency injunctive or other equitable relief from a court of competent jurisdiction to prevent irreparable harm pending arbitration, without waiving the right to arbitration.
These Terms are governed by and construed in accordance with the laws of the State of Wyoming, United States of America, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Wyoming.
We may modify these Terms at any time. When we make material changes, we will:
Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Terms. If you disagree with changes, you must cancel your subscription before the effective date.
Minor changes (such as corrections of typographical errors, clarifications that do not affect your rights, or changes required by law) may be made without prior notice.
Questions about these Terms? Contact us:
For legal notices, please email hello@reviewli.io with the subject line "Legal Notice."